The Code of Conduct applies to all employees of CTitan doo, provides guidelines for performing daily work activities that are in line with legislation, standards, regulations and our values. All employees in all positions must adhere to the Code of Conduct. We also expect our business partners to adhere to equally high standards in business and business conduct.

The Code of Conduct represents the standards of responsible behavior expected of all employees. CTitan values - quality, professionalism, reliability, partnership, progress as well as integrity are key to fulfilling the company's strategy.

Integrity means that we always act correctly and honestly. We reflect our values and good reputation by acting with respect and esteem towards employees, clients and the wider community. At CTitan, we want and strive to do what is right for ourselves and the company and we are guided by the Code of Ethical and Business Conduct for Employees, which defines how we as CTitan employees should behave in our role as representatives of the Company. our obligations to the Company, to each other, as well as to suppliers and customers.

We must all respect the applicable laws of the Republic of Serbia and other countries with which CTitan does business, we must act honestly in all fields and in all business situations and be responsible for our actions.

The employee is obliged to arrive at work on time, not to leave the workplace unnecessarily and without notice, to adhere to the set deadlines, to always perform the work in the best possible way and to follow instructions and established procedures when performing work.

All employees are obliged to act professionally, responsibly, diligently and persistently in performing their activities, striving to resolve all difficulties in work and in connection with work in an appropriate manner, which is in accordance with the procedures planned for this type of work. All employees have clearly defined obligations, responsibilities and authorities, all reports on business, intentions, meetings must be submitted to the superior in writing.

Employees are expected to have the professional communication necessary to do any job. Good relations with associates, business partners and users of our services are certainly a priority. Communication must be clear and efficient, and the data presented must be accurate and true.

All forms of physical and emotional abuse are strictly prohibited because they endanger the safety, integrity and dignity of the person and the consequences often have a lasting negative effect on the individual and his family, as well as the immediate work environment. Any violent behavior is considered a serious breach of duty.

All additional information related to the service can be obtained by sending a message to the e-mail jovana.ctitan@yandex.com.

In dealing with customers, service users and business partners, the employee is obliged to:

• acts professionally, kindly and politely;
• show interest and patience;
• provides timely and accurate data and information, according to the law or regulations of the company;
• respects the personality and dignity of the customer, service user or business partner.

The employee is obliged to solve all problems that arise in business and in connection with the realization of work in consultation with his superiors and not with clients and service users. It is not allowed to express oneself negatively about one's superiors, colleagues and associates in front of customers or service users, because each employee is also a public relations representative of his company.

In a business conversation, the employee should be professional, interested, polite and short. The employee should start the conversation with a presentation (Please, Name and surname of the employee), the employee must respond to the business message immediately or as soon as possible. Employees should strive to end each official conversation in a friendly and positive tone.