Processing and protection of your personal data

We value your privacy and take special care of the security of your personal information. For these reasons, this Privacy Policy in a transparent and easily understandable way we want to inform you about the collection, use, nature and scope of processing of your personal data by CTitan doo Staro Selo, st. Vlade Marjanovića 33, 11324 Staro selo, Velika Plana, ID: 21217301, which is in the position of the controller of your personal data (hereinafter "CTitan" or "we").

Here is information about all the data we collect about you, during various types of cooperation, especially the data we collect when you access our website www.craftingtitan.com.

Personal data are all data that directly or indirectly relate or may relate to you as an individual. As the legal basis governing data protection and the conditions for the processing of your personal data, we apply the Law on Personal Data Protection ("Official Gazette of RS", No. 87/2018, hereinafter "the Law").

In the event that our site contains links to other websites, please be aware of the privacy policies contained on those websites and the manner in which those persons process information about you. Please note that CTitan has no control over the content of other websites and therefore we cannot be responsible for protecting your privacy when you visit other sites.

 

Data privacy

 

Protecting the privacy of personal data of site users is of the utmost importance for our company. All activities on the internet related to CTitan are in accordance with the regulations of the Republic of Serbia.

Personality data are those data that reveal your identity, e.g. your name, address, telephone number or e-mail.

All information collected about you is secure and we will not misuse or sell it on the market under any circumstances, and all our employees (and business partners) are responsible for respecting all principles of personal data protection.

CTitan takes all measures to ensure personal data as much as possible. This information is carefully protected from loss, destruction, alteration, falsification, manipulation and unauthorized access or use.

CTitan recommends that all parents or guardians teach their children how to handle personal information safely and responsibly on the internet. Minors should not disclose their personal CTitan information without the prior permission of a parent or guardian.

Any new privacy changes will be posted on the site.

By continuing to use our site, we will consider that you have fully read and understood the conditions under which we process your personal data and that after reading and understanding you have agreed to apply them.

 

1. How do we collect your personal information and on what legal basis?

 

We receive all the information we collect directly from you when you contact us or fill out a specific form.

All your personal information is treated as strictly confidential, and CTitan and / or our trusted partners keep it in an adequate manner.

 

In accordance with the applicable legislation, which regulates the protection of personal data, we may process your personal data on the following legal grounds:

• When we need the processing of your personal data to conclude and fulfill the contract you are accessing;
• When we need the processing of your personal data to fulfill certain legal obligations (this includes in particular data that we keep due to tax obligations);
• When we have a legitimate interest in the processing of your data, unless your interests or fundamental rights and freedoms prevail over those interests;
• When you have given us consent for the processing of your personal data for a specific purpose of processing, whereby you have the right to withdraw your consent at any time.

 

It is obligatory to submit only those personal data that we collect to fulfill certain legal obligations.

Providing personal information on all other legal grounds is voluntary, but please note that if you deny us this information, we may not be able to provide certain services in certain situations (such as sending a newsletter via email).

Please note that all the above legal bases apply depending on the purpose for which we collect your data and about which we will inform you in each case. You can see more about the purpose and type of data we collect in the section "What data do we collect from you?".

 

2. What information do we collect from you

 

CTitan collects several categories of personal data, depending on the specific requirements of users / customers.

 

2.1. Profiling

In cases where we send or display notifications or content that are personalized, we may use certain procedures marked as "profiling" (ie, any form of automated process of personal data processing consisting of using collected personal data to assess certain personal data aspects related to a natural person, in particular, to analyze or predict aspects concerning the personal affinities of a particular natural person, his interest, economic position, behavior, location, reliability or movement).Based on our analysis, we send or display notices and / or content tailored exactly to your interests / needs.

We process this data solely on the basis of your consent.

 

2.2. Visit the website

With your consent, we record your behavior as a user of our website www.craftingtitan.com, mobile applications and newsletters. The evaluation of user behavior primarily includes information about the sections you stay on and the links you use there. In this way we create personalized user profiles with your personal data and / or information about your e-mail address in order to enable the creation of advertising offers by CTitan in the form of newsletters, on-site advertising and printed materials, tailored to your personal interest and thus improve our offer.

CTitan processes your data when you visit this website, when using applications and other platforms. On this occasion, various data are exchanged between your device and our server, which may be personal data. The information collected in this way is used, among other things, to optimize our website or for the purpose of displaying advertisements in the browser of your device.

When you visit our website, the browser you use on your device will automatically and without your activity send to the server of our website:

• IP address of the device from which the request was sent and which has Internet access,
• date and time of access,
• name and URL of the downloaded file,
• website / application accessed (referrer URL),
• the browser you are using and, if necessary, the computer operating system that supports the Internet, as well as the name of your provider.

The server temporarily stores the specified data in a so-called log file for the purposes of:

• Ensuring the establishment of a smooth connection,
• Ensuring comfortable use of our website / application,
• Assess the security and stability of the system.

If in your browser, operating system or other settings of your device you have accepted the so-called geolocation, ie whether you give your consent, we use this function to offer you individual services based on your current location (for example, the location of the nearest store). We process location data exclusively for this purpose.

The legal basis for the processing of IP address is a legitimate interest, which arises from the above purpose of data processing, since it is a technical condition for the functioning of the site. We do not transfer this information to third parties. The data is stored temporarily during the visit to the page and then it is automatically deleted. After you leave our website, the geolocation data is deleted.

 

2.3. Use of cookies

We use so-called cookies on our website. Cookies are small files that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not contain viruses, trojans or other malicious software. Cookies store information obtained about the device you are using. However, this does not mean that we are aware of your identity. On the one hand, the use of cookies serves to make your visit more pleasant. We use so-called session cookies to recognize that you have already visited certain parts of our site. They are automatically deleted after you leave our website. In addition, we use temporary cookies that are stored on your device for a certain period of time. When you visit our website again, it is automatically recognized that you have already been to the site and what settings you have set, so you will not have to repeat these actions.

On the other hand, we use cookies to statistically record the use of our website in order to optimize the offer and display information that is tailored to your interests. These cookies allow us to automatically recognize you when you visit our website again. These cookies are automatically deleted after 5 years, but you can always delete them manually on your computer.

Most browsers automatically accept cookies. However, you can set your browser so that cookies are not stored on your computer or that a message always appears before a new cookie is created. However, completely disabling cookies may mean that you cannot use all the features of our website.

 

2.4. Google Analytics

For the purpose of adapting the design and continuous improvement of our website, we use the so-called Google Analytics - a web analytics service provided by Google Inc. ("Google"). In this context, pseudonymized user profiles are created and cookies are used. Cookies generate the following information about your use of this website:

• browser type / version,
• operating system used,
• referrer URL (previously visited page),
• hostname of the computer from which it is accessed (IP address),
• server query time

The data is used to evaluate the use of our website, to compile reports on activities on the site and to provide other services related to the use of the site and the use of the Internet. The data is processed for the purpose of market research and customization of this website. IP addresses are anonymized, so it is not possible to establish identity (so-called IP masking). Under no circumstances will your IP address be linked to other Google data.

 

2.5. The social network

The data on social networks is largely processed by the operator and CTitan has a limited influence on that part.

More detailed information on data processing by social network platform operators and on the possibility of complaints can be found in their data protection rules:

• Google
• Facebook
• Instagram

We process the data collected on social networks in order to inform consumers about current promotions and offers, and in order to interact and improve relationships with followers.

The data published on social networks on the basis of consent, such as comments, videos, pictures, likes, is published by the operator. CTitan does not share this data with third parties and reserves the right to delete illegal content, hate comments, explicit content and criminal data.

There is a relationship with the social network operator in part in accordance with Art. 45 of the Law (shared responsibility): The operator and we are jointly responsible for the web tracking methods provided by the social network platform operator. Web tracking can follow regardless of whether you are logged in or registered on the social network platform. As we have already mentioned, unfortunately we can only have a limited influence on the operator's web tracking methods, for example we cannot exclude them. The legal basis for web tracking methods is a legitimate interest, which consists in optimizing the social network platform and the specific fan page.

 

3. Who has access to your data?

 

It is extremely important to CTitan to protect your personal data, which is why we take care that your personal data is not disclosed to unauthorized persons. Within our company, access to the data that you have made available to us is available only to those sectors, ie those employees who need it to fulfill the purpose for which personal data was collected, and for whom personal data processing is in the job description.

In addition to our employees, in order to provide certain services, we may share your information with third parties - our partners who provide services on behalf of CTitan (eg IT partners who maintain our website / mobile application). In all these cases, we have provided our relationship with external partners and the manner of protection and treatment of your personal data by contracts in accordance with the Law.

 

4. How long do we keep your data?

 

We retain personal information for as long as necessary to fulfill the above purposes. In doing so, we take into account the legal obligations to keep personal data. After the expiration of the stipulated deadlines, ie after the withdrawal of the consent, if the data are processed on that basis, all customer data will be depersonalized or deleted or destroyed.

 

5. Data on minors

 

CTitan does not intentionally process personal data of minors under 18 years of age.

Adults are recommended to properly supervise minors under their guardianship while searching the internet and especially when it is possible to leave personal data.

 

6. Security measures

 

In order to ensure the protection of personal data, CTitan has adopted a number of rules governing the processing and protection of personal data.

Various mechanisms have been implemented, such as mandatory training of all employees to handle confidential and personal data, access to personal data is allowed only to authorized persons, and in addition there are strong password policies. In addition to the above, CTitan has appointed a person for the protection of personal data who assists in the process of protection and security of personal data and takes care of their compliance with the Law.

CTitan constantly monitors and, if necessary, improves security measures, all in order to prevent unauthorized access, loss or destruction of personal data.

 

7. What rights do you have as a data subject?

 

You can contact us at any time with any of the following requirements:

• to give you access to your personal data, to answer for what purposes the data concerning you are used, as well as to access such personal data, to know the purpose of processing, the categories of your personal data we hold, third parties or categories of third parties to which your personal data is shared, the period during which we retain the data;
• to request the correction of inaccurate, incorrectly entered and / or outdated data;
• to request the deletion of your personal data if the processing is based on your consent, legitimate interest or if the personal data are no longer necessary to achieve the purpose for which they were collected;
• to request a restriction on the processing of your data, if you dispute the accuracy of personal data within a time limit that allows the controller to verify the accuracy of personal data, if you believe the processing is illegal and do not want the data deleted, if you have objected or if your data is not required;
• to file a complaint in the way we process your data, even in cases where it is not disputed that we process the data in accordance with the Law;
• to submit a complaint to the Commissioner for Personal Data Protection, in accordance with the Law.

For any additional questions and requests regarding the processing of personal data, you can contact our Personal Data Protection Officer. Contact details are e-mail address jovana.ctitan@yandex.com.

 

8. Entry into Force and Amendments to the Privacy Policy

 

This Privacy Policy is effective from January 1, 2022.

The Privacy Policy may be amended or supplemented, depending on the needs and changes in the CTitan process, changes in the legal framework or at the request of the competent authority (Commissioner for the Protection of Information of Public Importance and Personal Data Protection).

It is recommended that users regularly monitor changes to the Privacy Policy on the www.craftingtitan.com website.